Successfully placed orders will receive an email confirmation with your order details. If you don’t receive this email after your order is placed, please check your spam filter or contact us to confirm your order has been received. Packages will typically ship within 24 hours of order, except on weekend orders which may take up to 48 hours. Orders will be shipped from California and can be tracked via UPS for arrival dates. You will be contacted with your tracking number when your order is shipped and on its way to you.
We ship exclusively through UPS. We offer free Ground Shipping on all orders over $75. All prices are in U.S. dollars.
Currently, we only ship to the United States.
Please note that items are not guaranteed in stock. If we are unable to complete your order, you will be notified via email of such change on your order.
If you are not delighted with your purchase, return the item(s) in its original condition within 30 days to: 11650 Burke St. Santa Fe Springs, CA 90670.
To receive a refund based on the purchase price of the item(s) and back to the original form of payment:
- All merchandise must be returned within 20 days of the original purchase date.
- The merchandise must be in saleable condition with tickets attached.
RETURNING YOUR ITEM
Preference returns are returns that are made for any reason other than damaged or defective merchandise. Joseph A reserves the right to determine eligibility for refunds, and to update this policy anytime without notice. Send your return using a trackable carrier. Keep a record of the return tracking number for future reference. Include a note with the return stating why you are returning the merchandise. You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.
EXCHANGING YOUR ITEM
If you ordered an item and would like to exchange it for another size or color, or different item within the designated return period, please return it as specified above in the returns section. We’ll be happy to ship the desired item. You’ll be responsible for any difference in price between items returned and desired items, if the cost is greater than the items you’ve sent back.
Please return your item to the following address
Attention: ECOMMERCE RETURNS
11650 Burke St.
Santa Fe Springs, CA 90670
We are happy to answer any questions or help you with returns. Email us at firstname.lastname@example.org